Frequently Asked Questions

 Products

 

All of our products are made, tested, packed and delivered in the UK. We work hand-in-hand with a chemistry lab in the UK to create specific formulas to keep your hair looking perfect.

 

Do you test your products on animals?

No, JH Grooming is committed to the elimination of animal testing.

 

 

Distributors/Wholesalers

 

For distribution enquiries, please contact sales@jamieholgate.com

 Is there a price list for distributors?

Yes, once one of our representatives contacted you back regarding your distribution enquiry, we will send you a price list specific for our distributors.

 

 

Refund policy 

 

A product bought from Jamie Holgate can only be refunded if it is intact and unused.

How much can I be refunded?

We can refund the full amount of your order; if all products are returned intact and unused. Notice that you’ll have to pay for the returning shipping expenses.

It’ll take us from 7-10 working days to make refund, counting from the reception of the products (intact and unused).

In case of refund, the money will be sent to the same payment method used for placing the order.

Contact us at sales@jamieholgate.com, and write your order number and the problem on the subject line. You must contact us within 14 days from the reception of the package.

 

 

Returns & Exchanges

 

If you want to return the whole purchase (or part of it) once the package has been opened, with the products being intact and unused, you are to contact us within 14 days after the reception of the package, and before returning the products.

It’s very important that you don’t throw anything away. Please, keep all the delivered products, the box, the packaging, and the invoice together.

Then, contact us within the 14 days after the reception of the package at sales@jamieholgate.com, and tell us your order number and the issue on the subject line.....We will soon get back to you with a solution.

You have to contact us within the 14 days after the reception of the package at sales@jamieholgate.com, writing the order number and the issue on the subject line.

We’ll get back to you as soon as possible.

For more information, please go our Returns & Cancellations page.

 

 

Payment

 

Yes, we guarantee that your details are safe with us. All information is sent encrypted to ensure total security of any sensitive information.

How can I pay for my order?

We accept payments via VISA, MasterCard, ApplePay, PayPal, American Express, GPay and ShopifyPay.

 

Orders

 

You will receive an email confirmation that your order has been received. Once been packed and ready to delivery, you will get a second and last email to confirm that your payment has been received and your order will be sent within 24 hours (weekend and British bank holidays excluded).

We are really quick at packing your order up, which means that it is very difficult to make any changes once you have placed it. We cannot change payment method nor transaction amount, but we may be able to help you change the shipping address or cancel it before dispatch.

You’ll have to get in touch with us as soon as possible, indicating the issue on the subject line of your email. Whichever the case may be, we’ll be glad to help you, if it’s on our hands.

 What should I do if my order hasn’t arrived yet?

If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.

If you still haven’t received your parcel after waiting a few extra days, then please get in touch with Customer Service, letting us know your order number, and we’ll be happy to help.

Do you ship to my country?

Yes. We offer worldwide delivery to all countries.

I forgot to use a discount code. Can you apply it afterwards?

Unfortunately discount codes must be applied at the time of checkout, and we cannot refund you the difference if you forget to use it.

 

Booking Appointments

 

Book, edit, modify, cancel and re-book. Booking has never been so easy, Book appointments with a wide range of our services. The JH Grooming online appointment system is a simple 4 step process that let's you see all barbers schedules and book the service of your choice. Our Booking system makes it easy to view, schedule and check out appointments—all from one screen. Our Barbers is based in the heart of Barnoldswick, Lancashire.

Please Note: Clients who are late by 10 mins or more for their appointment may not be accommodated. Also if you miss 2 or more appointments consistently may not be accommodated at JH Grooming for future bookings.

 

Contact Us: sales@jamieholgate.com