Frequently Asked Questions / Cancellation Policy
Booking Appointments
Book, edit, modify, cancel and re-book. Booking has never been so easy, Book appointments with a wide range of our services. The JH Grooming online appointment system is a simple 4 step process that lets you see all barbers schedules and book the service of your choice. Our Booking system makes it easy to view, schedule and check out appointments—all from one screen. Our Barbers is based in the heart of Barnoldswick, Lancashire.
Please Note: PLEASE wash your hair before arrival. And turn up no earlier than 5 minutes early. Some clients enjoy/require the 1-1 service. Thanks in advance for understanding.
CANCELLATION POLICY
As a one-chair Barber Shop, my personal and professional income is based solely upon the Barber services provided to you, my clients. As a place for Gentlemen, every effort will be made on my part to treat you as a true gent. In return my expectation is that you the client, will make every effort to be keep your scheduled appointment. While I understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that I can accommodate all of my valued clients as efficiently and effective as possible given the limited amount of available appointments per week.
CANCELLATIONS / NO SHOWS
24 hour advanced notice is required for any appointment cancellations. For any cancellation less than 24 hours, the client will be charged 50% of the missed service. Three consecutive no shows will cause a client to lose their online scheduling privileges and I then, reserve the right to refuse future services to the client.
LATE ARRIVALS
To ensure that I deliver the best possible haircut, shave and customer service to my clients, I have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for me to comfortably complete your services. I regretfully cannot satisfactorily complete any service if a client arrives more than 5 minutes late, and I reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.
Note: Sometimes i will need to book time off/ reschedule. I will give you as much notice as possible. And then later reschedule your appointment for the next closest date that suits you.
Products
Where are JH Grooming products made?
All of our products are made, tested, packed and delivered in the UK. We work hand-in-hand with a chemistry lab in the UK to create specific formulas to keep your hair looking perfect.
Do you test your products on animals?
No, JH Grooming is committed to the elimination of animal testing.
Distributors/Wholesalers
How can I become a JH Grooming distributor/wholesaler?
For distribution enquiries, please contact sales@jamieholgate.com
Is there a price list for distributors?
Yes, once one of our representatives contacted you back regarding your distribution enquiry, we will send you a price list specific for our distributors.
Product Refund Policy
When can I get a refund?
A product bought from Jamie Holgate at JH Grooming, can only be refunded if it is intact and unused.
How much can I be refunded?
We can refund the full amount of your order; if all products are returned intact and unused. Notice that you’ll have to pay for the returning shipping expenses.
How long does it take to get a refund?
It’ll take us from 7-10 working days to make refund, counting from the reception of the products (intact and unused).
Where will I get the refund?
In case of refund, the money will be sent to the same payment method used for placing the order.
Who should I contact to get a refund?
Contact us at sales@jamieholgate.com, and write your order number and the problem on the subject line. You must contact us within 14 days from the reception of the package.
Product Returns & Exchanges
I want to exchange one or more products from my order?
If you want to return the whole purchase (or part of it) once the package has been opened, with the products being intact and unused, you are to contact us within 14 days after the reception of the package, and before returning the products.
I received the wrong product/ I didn't receive all my products?
It’s very important that you don’t throw anything away. Please, keep all the delivered products, the box, the packaging, and the invoice together. Then, contact us within the 14 days after the reception of the package at sales@jamieholgate.com, and tell us your order number and the issue on the subject line.....We will soon get back to you with a solution.
I've received a defective product?
You have to contact us within the 14 days after the reception of the package at sales@jamieholgate.com, writing the order number and the issue on the subject line. We’ll get back to you as soon as possible.
Payments
Are my card details and personal information safe?
Yes, we guarantee that your details are safe with us. All information is sent encrypted to ensure total security of any sensitive information.
How can I pay for my order?
We accept product payments via: VISA, MasterCard, ApplePay, PayPal, American Express, GPay and ShopifyPay.
Barber Shop payments via: Cash and Card.
Product Orders
How will I know if my order has been shipped?
You will receive an email confirmation that your order has been received. Once been packed and ready to delivery, you will get a second and last email to confirm that your payment has been received and your order will be sent within 24 hours (weekend and British bank holidays excluded).
Can I cancel/amend my order after I have placed it?
We are really quick at packing your order up, which means that it is very difficult to make any changes once you have placed it. We cannot change payment method nor transaction amount, but we may be able to help you change the shipping address or cancel it before dispatch.
You’ll have to get in touch with us as soon as possible, indicating the issue on the subject line of your email. Whichever the case may be, we’ll be glad to help you, if it’s on our hands.
What should I do if my order hasn’t arrived yet?
If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.
If you still haven’t received your parcel after waiting a few extra days, then please get in touch with Customer Service, letting us know your order number, and we’ll be happy to help.
Do you ship to my country?
Yes. We offer worldwide delivery to all countries.
I forgot to use a discount code. Can you apply it afterwards?
Unfortunately discount codes must be applied at the time of checkout, and we cannot refund you the difference if you forget to use it.
Contact Us: sales@jamieholgate.com