Frequently Asked Questions / Cancellation Policy

Frequently Asked Questions (FAQs)

 – JH Grooming

1. How do I book an appointment?

You can book your grooming appointment online through our Booking System (click here)

2. What services do you offer?

We offer a range of male grooming services including haircuts, beard trims, skin fades, hot towel shaves, and more. Visit our Services Page for full details. (click here)

3. How do I cancel or reschedule my appointment?

Please notify us at least 24 hours in advance to cancel or reschedule. Late cancellations or no-shows will result in a 50% charge that will need to be paid before your future booking(s). 

4. What happens if I’m late to my appointment?

We allow a 5-minute grace period. After that, we may need to reschedule your appointment or offer a shorter service depending on our availability.

5. What products do you use and sell?

We use UK professional-grade male grooming products that are also available for purchase in-store and online. Check out our Shop for more details. (Click here)

6. How long does shipping take for product orders?

Standard UK shipping takes 2–5 business days. You will receive tracking details via email once your order is dispatched.

7. Can I return a product?

Yes, unused products can be returned and refunded within 14 days of delivery. To return please contact sales@jamieholgate.com for further assistance.

8. Do you accept card payments?

Yes, we accept all major credit/debit cards, Apple Pay, and Google Pay both in-store and online.

9. Is parking available?

Yes, there is convenient and disabled parking available near the shop. We also have disabled access into the barbers, however we don't have a toilet. 

Get directions to JH Grooming (click here)

10. Do you offer group bookings or events?

We do! Whether it’s a wedding party or a education session, get in touch with us to plan your experience.

📌 

Cancellation & No-Show Policy – 

At JH Grooming, we value your time and the time of our barber Jamie Holgate. To ensure he runs smoothly and fairly for all clients, we’ve implemented the following cancellation policy:

✅ 

Booking Terms

  • Appointments can be booked via our website only.
  • You will receive a confirmation email once your appointment is secured (please tick the reminder box when booking)

❌ 

Cancellations

  • Please cancel or reschedule your appointment at least 24 hours in advance.
  • Cancellations made within 24 hours of the appointment may incur a fee of up to 50% of the service cost.

🚫 

No-Shows

  • Clients who do not show up without notice will be marked as a “Appointment Missed”
  • A no-show fee of 50% of the service cost may be charged.
  • Multiple no-shows may result in limited booking privileges.

⏱️ 

Late Arrivals

  • If you are more than 5 minutes late, we may need to adjust your service or reschedule.
  • We will do our best to accommodate you, but this may not always be possible.

We appreciate your understanding and cooperation. Our policies help us provide the best possible experience to all of our clients.



Note: Sometimes i will need to book time off/ reschedule. I will give you as much notice as possible. And then later reschedule your appointment for the next closest date that suits you.

 

Contact Us: sales@jamieholgate.com