You will receive an email confirmation that your order has been received. Once been packed and ready to delivery, you will get a second and last email to confirm that your payment has been received and your order will be sent within 24 hours (weekend and British bank holidays excluded).
We are really quick at packing your order up, which means that it is very difficult to make any changes once you have placed it. We cannot change payment method nor transaction amount, but we may be able to help you change the shipping address or cancel it before dispatch.
You’ll have to get in touch with us as soon as possible, indicating the issue on the subject line of your email. Whichever the case may be, we’ll be glad to help you, if it’s on our hands.
What should I do if my order hasn’t arrived yet?
If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.
If you still haven’t received your parcel after waiting a few extra days, then please get in touch with Customer Service, letting us know your order number, and we’ll be happy to help.
Do you ship to my country?
Yes. We offer worldwide delivery to all countries.
I forgot to use a discount code. Can you apply it afterwards?
Unfortunately discount codes must be applied at the time of checkout, and we cannot refund you the difference if you forget to use it.
Book, edit, modify, cancel and re-book. Booking has never been so easy, Book appointments with a wide range of our services. The JH Grooming online appointment system is a simple 4 step process that let's you see all barbers schedules and book the service of your choice. Our Booking system makes it easy to view, schedule and check out appointments—all from one screen. Our Barbers is based in the heart of Barnoldswick, Lancashire.
Please Note: Clients who are late by 10 mins or more for their appointment may not be accommodated. Also if you miss 2 or more appointments consistently may not be accommodated at JH Grooming for future bookings.
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