Frequently Asked Questions



All of our products are made, tested, packed and delivered in the UK. We work hand-in-hand with a chemistry lab in the UK to create specific formulas to keep your hair looking perfect.


Do you test your products on animals?

No, JH Grooming is committed to the elimination of animal testing.





For distribution enquiries, please contact

 Is there a price list for distributors?

Yes, once one of our representatives contacted you back regarding your distribution enquiry, we will send you a price list specific for our distributors.



Refund policy 


A product bought from Jamie Holgate can only be refunded if it is intact and unused.

How much can I be refunded?

We can refund the full amount of your order; if all products are returned intact and unused. Notice that you’ll have to pay for the returning shipping expenses.

It’ll take us from 7-10 working days to make refund, counting from the reception of the products (intact and unused).

In case of refund, the money will be sent to the same payment method used for placing the order.

Contact us at, and write your order number and the problem on the subject line. You must contact us within 14 days from the reception of the package.



Returns & Exchanges


If you want to return the whole purchase (or part of it) once the package has been opened, with the products being intact and unused, you are to contact us within 14 days after the reception of the package, and before returning the products.

It’s very important that you don’t throw anything away. Please, keep all the delivered products, the box, the packaging, and the invoice together.

Then, contact us within the 14 days after the reception of the package at, and tell us your order number and the issue on the subject line.....We will soon get back to you with a solution.

You have to contact us within the 14 days after the reception of the package at, writing the order number and the issue on the subject line.

We’ll get back to you as soon as possible.

For more information, please go our Returns & Cancellations page.





Yes, we guarantee that your details are safe with us. All information is sent encrypted to ensure total security of any sensitive information.

How can I pay for my order?

We accept payments via VISA, MasterCard, ApplePay, PayPal, American Express, GPay and ShopifyPay.




You will receive an email confirmation that your order has been received. Once been packed and ready to delivery, you will get a second and last email to confirm that your payment has been received and your order will be sent within 24 hours (weekend and British bank holidays excluded).

We are really quick at packing your order up, which means that it is very difficult to make any changes once you have placed it. We cannot change payment method nor transaction amount, but we may be able to help you change the shipping address or cancel it before dispatch.

You’ll have to get in touch with us as soon as possible, indicating the issue on the subject line of your email. Whichever the case may be, we’ll be glad to help you, if it’s on our hands.

 What should I do if my order hasn’t arrived yet?

If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.

If you still haven’t received your parcel after waiting a few extra days, then please get in touch with Customer Service, letting us know your order number, and we’ll be happy to help.

Do you ship to my country?

Yes. We offer worldwide delivery to all countries.

I forgot to use a discount code. Can you apply it afterwards?

Unfortunately discount codes must be applied at the time of checkout, and we cannot refund you the difference if you forget to use it.

Booking Appointments


Book, edit, modify, cancel and re-book. Booking has never been so easy, Book appointments with a wide range of our services. The JH Grooming online appointment system is a simple 4 step process that let's you see all barbers schedules and book the service of your choice. Our Booking system makes it easy to view, schedule and check out appointments—all from one screen. Our Barbers is based in the heart of Barnoldswick, Lancashire.

Please Note:


As a one-chair Barber Shop, my personal and professional income is based solely upon the Barber services provided to you, my clients. As a place for Gentlemen, every effort will be made on my part to treat you as a Gentleman. In return my expectation is that you the client, will make every effort to be keep your scheduled appointment. While I understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that I can accommodate all of my valued clients as efficiently and effective as possible given the limited amount of available appointments per week.



24 hour advanced notice is required for any appointment cancellations. For any cancellation less than 24 hours, the client will be charged for the full price of the missed service. Three consecutive no shows will cause a client to lose their online scheduling privileges and I reserve the right to refuse future services to the client.



To ensure that I deliver the best possible haircut, shave and customer service to my clients, I have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for me to comfortably complete your services. I regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and I reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.



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