You will receive an email confirmation that your order has been received. Once been packed and ready to delivery, you will get a second and last email to confirm that your payment has been received and your order will be sent within 24 hours (weekend and British bank holidays excluded).
We are really quick at packing your order up, which means that it is very difficult to make any changes once you have placed it. We cannot change payment method nor transaction amount, but we may be able to help you change the shipping address or cancel it before dispatch.
You’ll have to get in touch with us as soon as possible, indicating the issue on the subject line of your email. Whichever the case may be, we’ll be glad to help you, if it’s on our hands.
What should I do if my order hasn’t arrived yet?
If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.
If you still haven’t received your parcel after waiting a few extra days, then please get in touch with Customer Service, letting us know your order number, and we’ll be happy to help.
Do you ship to my country?
Yes. We offer worldwide delivery to all countries.
I forgot to use a discount code. Can you apply it afterwards?
Unfortunately discount codes must be applied at the time of checkout, and we cannot refund you the difference if you forget to use it.
Book, edit, modify, cancel and re-book. Booking has never been so easy, Book appointments with a wide range of our services. The JH Grooming online appointment system is a simple 4 step process that let's you see all barbers schedules and book the service of your choice. Our Booking system makes it easy to view, schedule and check out appointments—all from one screen. Our Barbers is based in the heart of Barnoldswick, Lancashire.
As a one-chair Barber Shop, my personal and professional income is based solely upon the Barber services provided to you, my clients. As a place for Gentlemen, every effort will be made on my part to treat you as a Gentleman. In return my expectation is that you the client, will make every effort to be keep your scheduled appointment. While I understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that I can accommodate all of my valued clients as efficiently and effective as possible given the limited amount of available appointments per week.
CANCELLATIONS / NO SHOWS
24 hour advanced notice is required for any appointment cancellations. For any cancellation less than 24 hours, the client will be charged for the full price of the missed service. Three consecutive no shows will cause a client to lose their online scheduling privileges and I reserve the right to refuse future services to the client.
To ensure that I deliver the best possible haircut, shave and customer service to my clients, I have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for me to comfortably complete your services. I regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and I reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.
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